DM your own account at 8pm on a Tuesday.
Then send a second message a robot could never answer: “I had filler two years ago and I think it moved.” See how long a real person takes to reply.
Someone who just watched a lip filler video at 9pm is ready to book for about an hour. Reply Monday morning and you are talking to a different person who has already decided something else.
This is not your team’s fault. People message you at night and on weekends, and nobody is working then. Your front desk squeezes messages in between patients, never follows up after the first reply, and gets paid the same whether anyone books or not. The best salesperson in the building is your busiest, most expensive person.
Instagram gives a business 24 hours to reply to a message. After that, Instagram itself starts blocking what you send. A Saturday-night message left until Monday has not just gone cold. The door is actually closed.
Answering a stranger’s message at 9pm on a Saturday is a staffing problem.
We split the cost across many practices, so you are not paying someone to sit there all weekend.
One person, by name, is responsible for your inbox. Every message, comment, story reply and form gets a real answer from a real person. Then we follow up for 10 to 14 days by message, text, email and phone until she books or tells us to stop. We screen people before we book them, because a consult slot filled by someone who was never going to buy costs you money.
Any medical question — whether she is a good candidate, is it safe, what happens after — goes straight to your staff in writing. Every time. We do not give medical advice and we do not pretend to.
You connect your Instagram to your Meta Business account, add us as a partner, and give us access to messages only. Not your ads. Not your posts. You can take that access away in two clicks, any time, without calling us first.
More patients from the ad money you are already spending.
You are paying for the difference between a message that gets answered and one that doesn’t. Your agency’s job is to get people interested, and it is doing that. What happens after someone reaches out is a completely different job, and it takes a different kind of person.
$3,000 a month, plus $100 when someone shows up.
Up to 200 messages a month, answered by real people from 8am Eastern to 10pm Pacific, Monday through Friday. People who only get paid if someone actually shows up.
If we got paid for bookings, we would book anybody. Getting paid when they show up means we screen people first, confirm over and over, and chase anyone who misses. We don’t get paid until someone is in your chair.
Other agencies promise a number of booked consults. If you don’t take a deposit, only about 58 out of every 100 booked patients actually turn up. So fifteen booked is really about nine people in your chair — and you paid $3,500 to $6,500 that month.
Our job is to turn the people who contact you into patients. If your posts and ads stop bringing people in, there is nobody for us to work with, and any number we promised would really be a promise about your marketing, not our work. Here is what we do promise: real people answering, 8am Eastern to 10pm Pacific on weekdays, for the messages a robot can’t handle — and follow-up by text, email and phone on the people who miss or reschedule, which your front desk has no time to chase. See the one thing we do guarantee →
You need to be spending at least $1,500 a month on social ads. Below that, not enough people are reaching out for anyone to do much, and we are not going to take your money pretending otherwise.
Book a 20-minute call →From her first message to a patient in your chair.
The Cost Per Shown Consult Calculator
Put in what you spend on ads, how many people reach out, how many consults turn into treatment, and what a visit is worth. See what an unanswered inbox costs you.
Calculate What My Inbox Is Costing Me →Same team, three other places your patients are waiting.
Reaching people at work is where we start. These three can run at the same time, or on their own.
Your patient spends more of her week with co-workers than with anyone else. We find the people in the buildings around you, check their contact details, and reach out until they come in.
When one company already sends you five or six patients, we call their HR team. That turns into an employee perk or a talk at their office — a room full of people instead of one at a time.
The cheapest patients to reach are the ones who already paid you once. We call the people who stopped coming in, ask how their results held up, and bring them back.
Built in B2B
Not a call center. Not kids reading a script.
The person answering your messages has spent twenty years on the phone with executives. Not a chatbot, and not a kid reading a script.
Most companies hand this work to software. We hand it to people who have spent decades on the phone with executives and high earners — the same people who buy your treatments. That experience is what you are paying for.
